service cloud specialist superbadge challenge 2

I think it must have taken some time to register that I updated the values or something?!?!? 3. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Ensure you set up the routing for Advanced Cases properly. Intermediate case users can access both lists of cases. Excellent statistics for your blog, thanks for taking the time to proportion with us. Could you share what you have for your dashboard/report/etc and I'll take a look! I was very impressed by this post, this site has always been pleasant news. Use Lightning Knowledge to create a knowledge base for better customer service. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. We can't find a field called 'Question Long Text Area'. My brother has started to play with me! Error: "We can't find the Entitlement Name in the System Administrator Profile. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If the action is missing from the page layout, it will not show up as an option in the feed. Sign in Did you create a new console? Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I learned so much doing it. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. When you start a create a new report, simply click to start with a clean screen. I don't know what else to try. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. If you are short on time, start around the 20 minute mark. Challenge 1 Configure Outbound Application and Integration Security. I'm chasing my own tail. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Ask Question Asked 2 years, 8 months ago. I'm working on the Service Cloud super badge and the error below is driving me nuts! Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Do share more like this. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Note the filter. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Activate your knowledge groups and sub-groups. What should I do? For example, Basic vs Premier support. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. hmmm It has been a while, but I believe that just the "standard" profile is what you need. If you can not, I'd look around at permissions. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. Ensure you set up the routing for Advanced Cases properly. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. But not able to finish this challenge . Hi there,I am struglling with sataus update within a macro. Any help! May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, here is the complete guide for designers that will increase your knowledge. Install the unmanaged package from the prework if you haven't already. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Ensure you create the Cloudy Weather Resolution automated action. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Did you perform any particular action to get the email available on the console ? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. An action can be added to the page layout. I'm whole again. I'll take a look as soon as Trailhead is back up! Please post some details of what you have. At last count, there are 81 Salesforce Trailhead projects for developers. Trailhead Baby any idea? Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Sales at Lychee shadow Would you like to share a few more details on how you currently have things set up? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. How can you update it as status field is inactive dring recording procedre? Tried it all, from custom : support profile to standard user, even admin. Take a break, grab a snack, and watch this video. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Go to a case- check the Status options. I am not intending to give out the answers, just a little bit of a nudge. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Any help would be greatly appreciated. I hope that you feel inspired. I am stuck at Step 3 - Create service level and actions. (Hint- search in setup for "support process". I have enabled the knowledge user check box in the user profile. Still not sure what Im talking about? Its awesome once its all working. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. @MM - thanks for your time. Ensure you group report results correctly. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Well occasionally send you account related emails. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. (The badge is all click, no code.) Sorry . on 6th challenge. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. advanced apex specialist superbadge solution. Any ideas that can help me? I am getting mad over this error now. This is my current version name. Review the steps to ensure you create the Cirrus Support Process. When you start a create a new report, simply click to start with a clean screen. Ask Question Asked 2 years, 8 months ago. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. I had figured that out in order to build the macro. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I am getting this below error. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. But I have created this Data Category, so I'm not sure what the issue is. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Does this help? baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. "This is a standard app. Found my mistake (apart from taking it too literally). Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. No. Still stuck? It is reason i m getting this error. Luckily, the macros module was very fresh in my mind. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Yes! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I kept that particular module open one on screen while I walked through this step.

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