item not as described ebay return shipping

If you are scared to start eBay because of the fear of returns, dont be. You might be asking, "Do private sellers have to accept returns?" The answer is No. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. How you request the return depends on how you bought them. Often times, they will say something that was clearly stated in my listing. If the seller wont cover the cost, let us know by asking eBay to step in. Another sale previously had the buyer claim an item was defective when I know it was not. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. (MBG). 2022 Flea Market Flipper. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If the buyer is responsible, choose your return address from the dropdown menu. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. nirE troP ,naM fo elsI. For more details, please see our Condition of returned items policy. Not to do partial returns However, it does happen and when it does, I have to deal with it as best as I can. An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. You know its interesting that the post I read before yours says Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . My second reason for taking photographs of the items I ship? Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Covers your purchase price plus original shipping on virtually all items. The criteria for Top Rated Seller is here: Top Rated Seller Program. If you want the items back before refunding, I'd accept the return and send them a shipping label. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Select your reason for the return and enter a comment about why you're returning it. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Copyright 1995-2023 eBay Inc. All Rights Reserved. Learn more about our Condition of returns policy. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. I pretty much do the same thing every time. Tip International shipment of items may be subject to customs processing and additional charges. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Report the buyer when you issue the refund through the eBay returns flow It may only be used to recoup losses when an item is returned used or damaged. There are two categories of return requests from customers: 1. Select your reason for closing the return from the dropdown, and add details if you want to. 3. eBay will review your case and get back to you within 48 hours. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. 2. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. A strong shipping strategy is key for a successful holiday. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. See ourpartial refund guidelines. Very unfair on seller and ebay part. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Ebay sides with buyers in not as described claims. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I will fight for them to cover my packages. Something went wrong. But they don't have to disrupt your businessor your profits. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. This is something I have saved as a document and I just copy and paste it into all of my listings. 09:32 AM Copyright 1995-2023 eBay Inc. All Rights Reserved. Regardless of the outcome, will the buyer be able to leave negative feedback? The eBay Resolution Centre is at the bottom of this page. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. It covers purchases paid with PayPal and most other electronic payment methods. If you want to start your own business, the reseller business model can be a great place to start. Ebay sides with buyers in not as described claims. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. 01-08-2020 However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. The eBay Money Back Guarantee is not a product warranty. You can even notate it in your description when you list anything that might be wrong with the item. If it is a lame reason (and sometimes it is! Ninety percent of people will just not think to call them and fight it. When your return request is accepted, we'll send an email to your Messages - opens in new window or tab with the subject "Send the item back". I find too many fun toys for my family (or myself), and just love the whole process. Having an accurate listing description is so important, especially if you are selling used items like I am. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. See how to check the status of your return. Seller with 11000 feedback. You have 3 business days to respond to the request and resolve the buyer's issue. Choose Print label. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Holiday shipping is now in full swing, check out these helpful shipping tips! Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. (oh and that happened b.c ppl would send it back stating wrong size). Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. The eBay Money Back Guarantee is not a product warranty. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. I don't plan on stopping any time soon. Something went wrong. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Send a message to the customer to solve the problem. I also had a listing that was marked as parts only returned as defective? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. It was an auction that I won. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. We protect ourselves! The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? For more information, see our Condition of returned items policy. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. I am a buyer. After contacting the seller, it's up to you whether you want eBay to step in. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. Refund the buyer, the buyer keeps the item. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. In such cases, the responsibility for the costs of the return is according to the sellers policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case This makes no sense and should be illegal. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. 07-05-2020 So what do you do when a buyer says item not as described? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. We have several policies built into our business model that protect us from having to return items. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Taking photographs will protect you in the event eBay buyer damaged item and wants refund. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Just go to the ResolutionCenter and let us know. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. It shouldnt be like this, I know. We guarantee that you will get the item you ordered or get your money back. View cart for details. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. More shipping tips from your fellow sellers! Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Learn more about our signature confirmation requirements. You can go to the Resolution Center and contact the seller. This is just one more way to protect myself against a refund request for Item not as described. Insurance through Fedex and UPS is pretty reasonable: $1 per $100 in coverage. Get in the habit of getting information from your buyer for reasons they are returning. Still, it wouldn't really matter what you put in the description. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. For example, you may haveopted to automatically accept return requests. The dispute is Not As Described. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Something went wrong. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You might be asking, Do private sellers have to accept returns? The answer is No. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Youll need to ship the item back before the date stated in this email. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Its very, very important to take photographs for your records both using freight and Fedex and UPS. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Select the percent you want to deduct from the refund amount. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. When the seller replies, we'll send you an email with details of the next steps. Its to protect myself from the buyer! Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Check out how to file a damage claim with FedEx if your item gets damaged. Then and only then you give a refund for the item. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. He tried to re-tie it down with new straps and put in a request for a refund. Purchase shipping insurance for your items Its well worth the money! You won't be able to re-open the request once it's closed. Check out our FREE intro Workshop! After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. If you take these 10 tips and add these policies to your listings, you will keep your buyers happy and satisfied and almost all but eliminate returns! We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Be accurate in your listings, it will save you money and a headache in the long run! Buyer pays for return postage: . The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If your item hasnt arrived, or isnt as described,let the seller know. - edited Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Tip Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Couldn't tell you if it helps but it doesn't hurt. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons.

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