philips lifeline customer service

He grew the company with his wife Susan Dibner, a social worker by training. However, this cost is part of Lifelines installation fee. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. Refer to IFU for more details. This button can connect with the base station from a few hundred feet away. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. Our GoSafe systems are prefect for more active adults. We can dispatch the right help for every situation at the press of a button from a neighbor, a loved one, or emergency services. About. Requires user account. However, youll get a longer range with most other brands. Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? Our commitment to the mission of improving lives is intensified during these challenging times. If you happen to be a veteran, read our guide to the best alert systems for veterans. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. On the Go pendants are water-resistant and require adequate cellular coverage. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. Lifeline also charges a $99 device fee for this on-the-go system, and then you choose between a $24.95 self-installation fee (recommended for most) or a $99 professional installation fee. Who Its Best For: This convenient system is best for seniors who want protection at home and away and who also want fall detection. The company currently offers three medical alert systems: the HomeSafe Standard, HomeSafe with AutoAlert, and the On the Go mobile system. General X-ray 6. (2019, July 17). FYI: If you arent happy with your Lifeline system, you can return it within 30 days for a refund on equipment and monitoring. One Happy Customer New York. Fill out the form to receive a call back or contact us: 855-681-5351 (Monday-Friday 8 a.m. to 8 p.m. EST and Saturday 9 a.m. to 6 p.m. EST). All you do is plug your Communicator's power cord into a wall outlet, and your system's ready to go. Please choose your product category below to find the correct details. Jenny holds dual bachelors degrees in English/Journalism and Political Science from Miami University in Oxford, OH. Requires user account. See below for details about our policies and processes. Call us today at 855-345-0130. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. HomeSafe Standard is Lifelines in-home medical alert system. Lifelines Response Centers can communicate directly with you in English and Spanish, and an included interpreter service supports 140 additional languages. You are about to visit a Philips global content page. But the equipment on sale for this price requires a landline and isn't designed for more active adults. A purchase of a Lifeline medical alert system includes access to its 24/7/365 North American-based Response Centers. Our 360 Reviews team does not take samples, gifts, or loans of products or services we review. Lifeline does not offer a money-back guarantee. These installation charges are something we simply dont see from other providers. To download photos and videos, visitour media library. For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Answer 5 simple questions and we'll recommend the system that is right for you. Tocontactour team on press-related matters e.g. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. And, if you opt for professional installation, the charge is $99. If I had a parent with dementia who wandered from home, Id really like to know their location. (Of course, Lifeline can call EMS, too.) One thing to keep in mind when comparing prices is that Lifeline includes in their monthly fees a few costs that other medical alert companies charge as extras. SafeHome.org may receive compensation from some providers listed on this page. If you opt for our professional installation service, a Lifeline representative will call you to schedule an in-home installation. You are about to visit the Philips USA website. Lifeline is a relatively easy-to-use medical alert system. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support, AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728 Oral Healthcare Professionals Sales and Support 1-800-422-9448 AED 1-800-225-0230 To order AED supplies press option 1 To order an AED itself press option 2 You can also e-mail aedsupport@philips.com, For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Volcano - Interventional devices and therapies 1-800-228-4728, Oral Healthcare Professionals Sales and Support 1-800-422-9448. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Requires user account. 139.59.14.115 Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. LinkedIn. Please consider the following suggestions to find your product: Alternatively, search for your product via the categories starting by clicking 'Browse by category'. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. Find an update for your device Button signal range may vary due to differing environmental factors. Maybe you have owned a Philips Magnavox TV or used Philips Hue lights. Bay Alarm is a budget . Through the evolution of Lifeline, one thing has remained constant: our mission to help older adults live their lives independently with confidence. Frequently asked questions about online shop orders, If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems. The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. You are about to visit a Philips global content page. 111 Lawrence Street, Framingham, MA 01702. The Medical Guardian system is a great complement to a MedicAlert membership. Provides freedom and peace of mind while at home or miles from it. ), and. AutoAlert smart sensors can identify a fall and instantly alert the Philips Response Center1.Only available in certain systems. Finally, watch for an updated version of the medication dispenser, which Lifeline is currently developing. Once Auto Pay has been set up, you will stop receiving invoices. Lifeline Systems. aspects of the Philips Lifeline service, push your Personal Help Button. Global distributor contacts Find detailed contact information to locate a distributor of Philips products in your region. It was acquired in 2021 by Philips by Connect America, a North. Cost of Lifeline medical alert systems. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. We've made it easy to choose a medical alert system! Having issues with your product? Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Customer Services Portal Have a non-critical service request? HomeSafe starts at $29.95 and goes up with add-ons and service changes. Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, two-way communication through the mobile device, location tracking, and rechargeable battery that lasts two to three days. Many call operators are bilingual and speak both Spanish and English. I cannot thank you enough for your help. (866) 488-8719 Enroll Today Still, at $29.95 per month for a landline plan, its a bit steep, especially considering that top-reviewed Bay Alarm Medical starts at $19.95 per month for similar coverage. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. I further understand and agree that Philips Lifeline may utilize pre-recorded messages or contact me using autodialer technology. Some common reasons for a card being declined include insufficient funds or mistakes in the card number or expiration date. That said, a Lifeline agent explained that GPS tracking for caregivers on their GoSafe 2 device is in the test phase. (, Philips and Humana team up to improve care for at-risk Medicare Advantage members. Connect with Lifeline. The action you just performed triggered the security solution. We review each product thoroughly and consistently and give high marks to only the very best. With options like fall detection and mobile pendants, there is a solution for every lifestyle. Please have handy: Serial number Hospital location Name of the contact Name of the referral people to be contacted, if different from the contact Short description of the issue. Mon 6:00 AM - 7:00 PM; Tue 6:00 AM - 7:00 PM; Wed 6:00 . Our commitment to the mission of improving lives is intensified during these challenging times. Requires user account. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . 02/20/2023. Unfortunately, GPS tracking for caregivers isnt part of the deal, unlike with some other brands. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Couldn't find what you were looking for? Support for healthcare professionals Find out all about the options available for technical support and other forms of assistance. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Philips Lifeline's option for out-of-home protection is On the Go. Their cellular in-home system costs $43.95 per month plus a $50 activation fee. Lifeline medical alert systems are compatible with Philips Cares, a free app for caregivers. Specifically, for electric toothbrushes; toothbrush model numbers contain a '/' (for example: HX9361/62). They responded as quickly as I would expect under the circumstances that I had used it. Koninklijke Philips N.V., 2004 - 2023. On top of that, Humana also offers Philips . This offer is available online and by phone. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. Some documentation requires user account. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system We have a Lifeline medical alert system to fit your unique needs. If you read our most affordable alert system guide, you will see that Lifeline isnt the cheapest medical alert brand out there. You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. When you place an order online, it can take up to 48 hours for the order to be processed. Chaudhuri, Shomir. Its worth mentioning that Philips Cares has mostly 5-star ratings at the Google Play Store.2 Its also well-rated in the Apple App Store, although people have complained that the iOS version is buggy. We encourage you to switch to Auto Pay to avoid this fee. Customer Services Portal specially for healthcare professionals Have a non-critical service request? The monthly rate is $44.95 with a landline connection and $58.95 with Lifelines wireless AT&T connection. Learn More, We may receive compensation from some providers listed on this page. With a simple press of your help button, worn as a pendant or wristband, youll be quickly connected to a Trained Care Specialist 24/7/365. Access key account, product and service information as well as your available training opportunities from one place. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Find out more about our payment methods and how to redeem voucher codes. If you subscribe to a plan, receive equipment, and are not satisfied with the way Lifeline works, the company asks you to call customer service for an exchange or replacement. Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provicer with the largest subscriber base to this day.With Philips Lifeline you create your own response plan. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. In the end, Lifeline is a trusted brand, and for those who dont mind paying a little bit extra, its a product that will likely not disappoint older adults or their caregivers. Lifeline offers three plans ranging from $29.95 to $58.95 per month. (Some systems . Call855-651-7015orEnter Zip Code for Rates. Philips Care Assist C.03. Also, the base station has a 30-hour battery in case home power is lost. The AutoAlert button has a non-rechargeable battery that can only be replaced by Lifeline. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Lifeline also uses Wi-Fi to track access points in indoor spaces. Each contact can share their availability within the app. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. All rights reserved. Is your product not working as it should? 111 Lawrence Street. Bad month for them to be late as purchasing an inhaler to fill in was at full price because it was early in the year and co-pay not met. The action you just performed triggered the security solution. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Since 1974, more than 7.5 million people have counted on Lifeline for always-on support tailored to their needs. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. Yes, the pendant can and should be worn in the shower, as falls can occur in the bathroom. For the first 6 months, new subscribers receive $6 off the monthly fee of a HomeSafe system. Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. An enthusiastic worker with a desire to continuously learn new skill sets while contributing to the company's growth and success. U.S. News 360 Reviews takes an unbiased approach to our recommendations. Our HomeSafe systems are prefect for people who spend most of their time at home. To cancel the service, please call customer service at 1-800-635-6156. I am so glad I found it I will definitely use the service again if needed. Search results for {words} ({number} products). Get access to the help you need 24/7/365 and uninterrupted support. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. The Philips Lifeline is a remote monitoring system that can detect a fall and automatically dispatch a call to a family member, friend, neighbor or emergency service and send help on the way. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. 12 English. Where can I find my model number and slash code (Example: HX9352/10)? Its equipment can use either a landline or cellular connection, depending on the model you. At Lifeline, were here to support you. Thankfully, Lifeline offers free equipment for their systems, which is typical among the highest- rated brands. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. You may choose to install the system yourself for free, or you can choose to have it installed by the company. The Lifeline HomeSafe Standard medical alert system provides affordable, easy-to-use equipment, giving peace of mind to seniors and those who care for them. Please note that it may take up to one billing cycle for us to process your request. Submit it online 24/7 at our self-service portal (a user account is required). Request user account Consumer product support Click herefor support for your consumer product. No. Access our complete library of DICOM Conformance and IHE Integration Statements. My neck cord is worn. MR 4. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. After my husband was deceased and I was living alone, the kids saw that Lifeline was necessary. These vary, but be sure to ask for military discounts if youre part of a military family. Call us today at 855-345-0130. Also impressive is Lifelines use of Advanced GPS, or A-GPS, for especially fast location tracking. Visit your local customer care page for all product-related questions and online shop support. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed to prevent damage and accidental activation in transit.

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