kay jewelers customer service

Very disappointed with kay. I just want to take time to praise Sonya at the Park City Kay's location. 5. Really on a Sunday? Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. In addition, all necessary repairs must be completed by our representatives. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. It was three rings together. Use this comments board to leave complaints and reviews about Kay Jewelers. Removed the interest and allow us to pay the final payment of $185.00. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Read full review of Kay Jewelers and 2 comments. Unsubscribe easily. We let her know we did not want to buy anything at the moment. The package was never opened by anyone and came back only a couple days after being shipped. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Saturday: 10 AM 10 PM ET. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . They will tell lies, not return phone calls and not measure your finger properly for the sizing. Also to let employees know they should not ask personal questions like their social. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! Kay Jewelers was founded in August 14, 1910. Top of the Page, How long do I have to pick up my merchandise? It looks like your microphone is disabled. Egyszer jelentkezs: *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. What is your policy regarding the gold supply chain? To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They treat their people like trash!!! This is the 2nd employee they have let go that was a wonderful . By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. Thank you Catherine for going out of your way to replace my exact match ring. I am beyond frustrated with the service department at Kay Jewelers. Fix for a reasonable amount. Desired outcome: Rubies, sapphires and emeralds are precious gemstones. (Engraving is not available on Kayoutlet.com.). You'll have great cow workers and flexible schedule If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. Customer care will lie about resolving the issue. You may trade in your diamond for another diamond at least double the trade-in value. Exchanges can be made at any Kay Jewelers location. Kay Jewelers offers engraving on rings. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Not an email. Then I could buy the warranty after the repair for a few more hundred dollars. Second pair one earring was broken. From guiding you to the perfect engagement ring to handling a purchase-related question. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. If your finger is a different size, we can adjust the ring. I was so excited and thankful for her great customer service. No help this company. Please try again. Click Here to learn how to determine your ring size. Top of the Page, Do you offer any warranties on your merchandise? All of our rings are sized to what has been determined is an average finger size. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . This ring constantly loses the diamond and have had multiple issue with it. I was they would call me by end of the day to let me know, off they did not calll. We value your privacy. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. I will have to take legal action to resolve my claim. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Returning your KAY purchase is easy. links within this website. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Top of the Page, What do I need to bring with me to the store to pick up my order? "Kay jewelers online service is hot garbage, worst trash ever. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Doesnt seem like much but its a $600.00 difference. I would like to receive my e card immediately. KAY . Sunday: 10 AM 9 PM ET. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. As an Amazon Associate, we may earn commissions from qualifying To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. I took it in for repair that day. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. (Exchanges cannot be made at kay.com). Enjoy reading our tips and recommendations. Their telephone number is (845) 564-2205. You have added the max number of Favorites. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. How long will it take for my order to arrive? I worked for 3 years in college. I ordered a necklace for my aunt for Christmas. Please note that all salary figures . We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. we only owed $185.00 now it's almost 1200.00. Kay Jewelers Credit Card Payment Address We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I got an email on December 29th saying I would get my refund in 7 days. I am beyond delighted!! Sunday: 12 PM 9 PM ET. If you select a size other than the standard ring size shown, service may be required to adjust it. Of some multiple emails still have gotten nothing back. Im friends with the manager and she lied to me as well. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 About. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Horrible material and so over priced. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 .main-header .primary-navigation ul li.nav-link.active { Can I have someone other than me pick up my order? Clear Filters. We tell them why were there, and they start looking up our account. Click Here to learn how to determine your ring size. Text (855) 929 - 4190. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. They have been horrible to deal with for a refund. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Is this your company? TargetCW. That man was at that store every time I came in. I called her desperate to find a band for my wife that was getting discontinued. - how come they dont call to let me know? The price I paid in 2003. 8:30am - 10:00pm; Tue. Don't hesitate to place an order now. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. The Extended Service . Sign in to add more and ensure your Favorites will be available on all your devices. Pinterest (Visited 147 times, 1 visits today) You may also like. My account is [protected] if you have any questions or need to search the account. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. 2023 HotDeals.com, All rights reserved. You should not buy your engagement ring from this jeweler. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Ring sizing service will take up to three additional business days. No, there are no shipping charges applied to orders shipped to a store. New setting for $500 with my stones put into it or b. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. They claimed some orders were not able to be cancelled and mine was one of them. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. Kay.com will not accept the return of merchandise picked up at the store. They are the WORST company to deal with for a refund. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. She found the exact ring at another kay store in riverside. Granted, it was pre owned, but still. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. *This includes the labor and materials necessary to set the replacement diamond or gemstone. I absolutely will never shop with Kay's again!!! Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Customer Service: 1-800-229-0364. I returned the earrings to the store on 2/26. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. This profile has not been claimed by the company. I feel very misled and ripped off ! I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Top of the Page, What determines the price of a diamond? On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Top of the Page, If I want to mail a payment , what address should I send it to? (Trade-ins are not accepted at kay.com. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. cart reminders from KAY at the cell number used . I ordered two pairs of earrings online. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. It can help you save $200 OFF on your orders. 327 Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. January 25, 2023 by Ana Stanar. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. It looked like they played soccer with the ring. December 2021 my husband purchase 3 tennis bracelets for Christmas. They tried to fault me for the diamond coming out. Connie called me and said she was working something out. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. If I want to mail a payment , what address should I send it to? Top of the Page, Do all rings come in the same size or are there different sizes available? Even though it didn't ship yet I was told they cannot change the city state and zip code. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Beyond that, he took no responsibility for the monetary loss. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. I never heard back. I want to speak to a DISTRICT MANAGER. They had it sent back and returned on December 29th. I have over 8 years of experience working in retail and customer service. From warranties to orders, Customer Support can answer all your questions. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. What is the difference between white gold and platinum? A company you know and trust. Credit & Financing. you can get $200 off some orders from KAY Jewelers. HotDeals uses cookies from third-parties or affiliate networks to Either another chain or another piece of jewelry or refund. Read More. How can they make sign that and dont release my ring? How come they dont keep it in a safe or a common place for pick up? No, one in the store informed us of a promotion for 18months. I took my jewelry in for inspection and found that the ring was broke. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . I mostly enjoyed the shopping experience from here. If you need your order sooner, they offer expedited shipping options. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. (18 weeks ago as of 10/14) She said she will call back after she calls the store. Well, every Kay policy should be the same. The opportunity to save $25 OFF is not common. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Please read reviews from customers as myself or I promise you that you will regret going to Kays. I am only giving one star since you have to give a star to do the review. MORE+. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. You just need to follow some tips to get $25 off select merchandise. This company is a SCAM with jewelry. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. That's why we offer several ways to pay. In total, there are 3 ways to get in touch with them. Grab your savings right now. Please try again. This situation became the most unprofessional experience of our lives! No, there are no shipping charges applied to orders shipped to a store. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond.

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